General Cancellation & Prepayment Policy

Prepayment: All reservations must be pre-paid, either in part or in full. The following payments are due at the listed intervals:

100% of payment, including Rent and Deposit, is due immediately if arrival date (check in date) is 45 days or less away.

50% of payment, including Rent and Deposit, is due if reservation is made greater than 45 days from your arrival date (check in date).

Payment in full for the reservation including all additional insurance, security deposits, cleaning deposits, and any other optional purchases will be required on or before the 45th day prior to arrival. TLVRM will automatically charge the credit card on file, or the guest may elect to pay using an alternate acceptable method. In the event payment in full is not received by the 45th day prior to arrival, or other payment arrangements have not been made with and authorized in writing by TLVRM, the reservation may be considered abandoned, the premises opened to alternative bookings by another guest, and all rents, deposits and purchases pre-paid will be forfeited to TLVRM.

The use of a promotional code, special offer, or other discounts, whether made by phone, in person, or online, require payment in full at the time the reservation is made, unless expressly stated otherwise in writing.

Acceptable forms of payment include the following: checks for U.S. funds, money orders or credit cards (Visa, MasterCard, American Express, and Discover), cash, or wire transfer.


Cancellation Policy: If guest cancels a reservation 45 or greater days prior to the Arrival Date, Guest will be refunded an amount equal to 50% of the rent pre-paid up to that date (please refer to pre-payment section for additional details). Guest will be entitled to no refunds for cancellations within 45 days of the arrival date, which also includes early check-outs, no-shows, or stays shortened or prevented due to inclement weather or any other reason. However, in the event guest has paid all rents in full for the reservation and guest is cancelling reservation 14 days or greater prior to the reservation, guest will be entitled to a 50% credit of rent paid toward a future stay in a TLVRM property redeemable within 1 year of original cancelled reservation. Any future stay credit is an amount equal to 50% of rent only paid (not including insurance, cleaning, or additional options pre-paid), and is subject to both availability and any other restrictions related to changes occurring to TLVRM’s or properties terms and conditions.